• Develop and execute a comprehensive strategy for LCA renewals that enhances partner engagement and maximizes revenue opportunities.
• Oversee the operations of the LCA program, ensuring efficient and effective processes that support the delivery of monthly renewal notifications.
• Lead the expansion and improvement of commerce automation tools and processes, facilitating a high volume of accurate and timely quotes for customers.
• Manage the renew.cisco.com platform, ensuring it remains user-friendly, up-to-date, and aligns with customer needs for managing their renewals.
• Collaborate with cross-functional teams, including sales, marketing, IT, and product development, to enhance program offerings and drive innovation.
• Analyze program performance data to identify trends, forecast outcomes, and make data-driven decisions that improve program results.
• Engage with partners and customers to gather feedback, understand their needs, and incorporate insights into program improvements.
• Stay abreast of industry trends and competitor strategies to ensure LCA remains a market leader in renewal programs.

• Bachelor’s degree in Business, Marketing, IT, or related field
• Proven experience in program strategy, operations, and management, preferably in a technology or SaaS environment.
• Strong leadership skills with the ability to drive program success and lead cross-functional teams.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in data analysis and comfortable making data-driven decisions.
• Experience with commerce automation and quote-to-cash processes is highly desirable.
• Solid understanding of renewal practices and customer lifecycle management.
• Ability to thrive in a fast-paced, dynamic environment.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.